FAQ

CAN I MODIFY MY ORDER? 

If you need to modify your order, please email support@abbiokitchen.com and we will do our best to cater to your request. Once your order has been shipped, it cannot be modified. 

AN ITEM I WANT IS SOLD OUT. WHEN WILL IT BECOME AVAILABLE AGAIN?

Join our newsletter for product restock updates, or reach out to support@abbiokitchen.com for further details.

I RECEIVED A DAMAGED PRODUCT. WHAT SHOULD I DO?

We are sorry about that! Please email support@abbiokitchen.com and we'll get things taken care of. 

HOW DO I FIND OUT WHEN NEW STYLES ARE RELEASING AND WHEN?

The best way to stay up to date with Abbio goings-on is to join our newsletter, or follow us on Instagram. 

HOW DO I APPLY MY DISCOUNT CODE TO MY PURCHASE? 

Enter your discount code at checkout on the payment page. If you have any trouble, please email us at support@abbiokitchen.com.

HOW CAN I CHECK THE BALANCE ON MY GIFT CARD?

Please email support@abbiokitchen.com for Gift Card details. 

SHIPPING

WHEN WILL MY ORDER SHIP?

Orders ship within 3 business days, pending availability and credit card verification.

You will receive an email notification with tracking information as soon as your order ships. If you do not receive a shipping confirmation email after 5 business days, please email support@abbiokitchen.com. 

WILL I HAVE TO PAY SALES TAX?

All orders shipped to Washington are subject to state sales tax and may be subject to local taxes.

WHERE DOES MY ORDER SHIP FROM?

Orders are shipped from our headquarters in Seattle, WA.

DOES ABBIO SHIP INTERNATIONALLY?

Yes, we ship internationally. The customer is responsible for all taxes and import duties upon receipt of the order (DDU).

MY TRACKING INFORMATION STATES THAT MY ORDER WAS ALREADY DELIVERED BUT I HAVE NOT RECEIVED IT. WHAT DOES THIS MEAN?

Please email support@abbiokitchen.com, and we'll help you out! 

HOW DO I RETURN AN ITEM FROM MY ORDER?

To return an Abbio product, please email support@abbiokitchen.com. We accept returns on all products for 30 days from the date of purchase. After 30 days, our lifetime warranty guarantees all products from any manufacturer defect for the life of the product. 

HOW DO I TAKE CARE OF MY ABBIO COOKWARE?

A care guide for all of our cookware products can be found here. Please be sure to follow these directions carefully. We want your cookware to last a lifetime. 

ANY OTHER QUESTIONS?

Don't be afraid to send us a note. We'll be in touch asap. 

support@abbiokitchen.com.